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The two types of reports are _____________. (2) Summary Expression Detailed List . The Pega standard reports require no extra configuration before using them. True False. The Report Browser allows users to _________. (2) Create reports Create properties Delete report definitions Run reports . What are the two types of events in Pega’s dynamic UI model? (2) Property-based events Browser-based events Server-to-Client events User-based events . A property-based event fires when______________. (2) A property value changes When a property value meets specified criteria A user takes an action on a page A section is refreshed . A user-based event fires when______. The user takes a certain action on a page A server-side event is triggered A section is refreshed A property value changes . A “Click” event cannot be placed on which of the following UI elements? Section Link Icon Button. Which of the following configurations can be performed on case stages? (2) Copy the stage into another case Mark the stage as optional Transfer the stage to another operator Add an optional action . Which of the following choices cannot be performed in the stage configuration dialog? Define the owner of the stage Identify all the stages where the case gets resolved. Change the stage name. Add a new optional action to the stage. When an optional action is added to the case stage which of the following statements is correct? Submitting an optional action progresses the flow The optional action can be accessed only once in the stage Optional actions can be invoked on all processes of the stage Optional actions can use only a standard rule that is shipped by the product. Which of the following settings require configuration using the Stage Configuration dialog? To validate data elements when a process is completed To validate data elements when the stage is completed To validate data elements before a stage is started To validate only the data elements that are used in that stage . How can we configure a case to automatically skip a stage? Add an optional process to skip the stage when a specified data value is true. Add a When rule to decide if the stage can be skipped. Set the stage as a resolution stage. Add a Validate rule to skip the stage if all values are not valid. . A When rule can return a value other than true or false. True False. When rules cannot be used to __________________. Skip a stage Process or skip a step in a stage Conditionally display UI elements Add a Decision shape automatically . Which of the following is not a good candidate for conditional processing? Flood insurance is required if the property is located in a flood zone. The interest rate is determined based on the credit score, property value and annual income. A property appraisal is ordered if the appraisal has not been done within two years. Home inspection is not required if the purpose of loan is refinancing. A deadline interval can be shorter than a goal interval True False. Which statement best describes the goal interval for an SLA? The amount of time in which the case or task must be completed. The amount of time allowed for a user to advance a case to the next stage. The amount of time in which the case or task should be completed. The amount of time allowed before the case automatically advances to the next assignment. Using the Case Designer, we can set a deadline for a _______________________. (2) Stage Case Process Parent case. With Pega’s Situational Layer CakeTM approach, how do you configure a regional variation for Human Resources (HR) time off cases? Create a rule for the variation and add the rule to the common layer of the application. Create a rule for the variation and add it to a secondary common application layer. Create a rule for the variation and add the rule to the layer for the region. Create a rule for the variation and replace the existing HR time off rule in the application common layer. An organization has two lines of business: selling books for children and reselling college textbooks. The division selling books for children can use the same basic user interface (UI) as the division reselling textbooks with the exception of the payment methods.
How do you apply the Situational Layer CakeTM in this scenario? Place the UI rules in the base layer, and create a new layer for the payment rules for both lines of business. Place the UI rules and generic payment method rules in the base layer, and create a new layer for the division-specific payment rules. Place the UI rules in the base layer, and create a parallel base layer for the payments rules. Place the UI rules in the base layer, and create a new layer for the payment rule for each division. An order fulfillment case type allows a customer to update user profile information during the order placement stage.
The user profile consists of the following three pages:
– Account ID and password
– Customer contact information
– A list of open orders with status of each order
How do you configure the case type to allow customers to update any of the user profile pages at any time during case processing? Add a set of optional actions to the case workflow. Add an alternate stage to the case life cycle. Add an optional process to the case workflow. Add a button for each profile page to each assignment. A development team plans to enhance functionality of an existing application by changing several user interface rules. The team would like to pilot the enhancements to a small group of users before rolling the changes out to the entire user base.
What approach maximizes reuse and maintainability? Place the updated rules into a new minor version of the ruleset and include the new ruleset version in a new application. Place the updated rules into a new ruleset and include the new ruleset in a new application. Place the updated rules into a new ruleset and include the new ruleset in a new version of the application. Place the updated rules into a new minor version of the ruleset and include the new ruleset version in a new version of the application. You are creating a case type to process job applications for a large corporation. Job applications for security positions require a physical assessment in addition to the standard criminal background check. The physical assessment can occur before or after the background check.
How do you configure a case type to achieve the required behavior? Create a process for the physical assessment that is followed by a process for the background check. Create a process for the physical assessment that is parallel to the background check process. Create a process on one stage for the background check and a process on another stage for the physical assessment. Create a process for the background check and an optional process for the physical assessment. You are developing a case type to process visa applications. As part of the process, applicants need to schedule an interview with the consulate. A child Interview case is created for the interview process and assessment. Following the interview, it typically takes 48 hours for the consulate to reach a decision. For the visa case to proceed to applicant notification, the Interview case needs to be resolved.
How do you configure a case type to achieve the required behavior? Add a Create Case step that creates the Interview child case. There is no need to add a Wait step. Add a Create Case step that creates the Interview child case. Following this step, add a Wait step that pauses the parent case until the interview case reaches a status of Resolved and after 48 hours have elapsed. Add a Create Case step that creates the Interview child case. Following this step, add a Wait step that pauses the parent case until 48 hours have elapsed. Add a Create Case step that creates the Interview child case. Following this step, add a Wait step that pauses the parent case until the Interview case reaches a status of Resolved. You are designing a credit transaction case type and have the following requirement: Transaction disputes must be resolved within 3 days.
To meet this requirement, you need to set the _____________ in the service level to 3 days. deadline goal urgency passed deadline. A requirement states: Loan applicants must enter their annual salary. If the salary is above the qualifying threshold, the application is automatically approved. If the salary is below threshold, the applicant must identify a cosigner.
Select two configuration options that follow best practices to meet the requirement. (2) Design a user view with an annual salary field. Create an optional action to collect information about the cosigner and assign the action to the appropriate stage. Create an assignment step for a loan officer to review the applicant’s annual salary and determine if a cosigner is necessary. Design a user view with an annual salary field and a section for cosigner information. Use a Visible When condition to display the cosigner section when the salary is below the threshold. Use a collect information step with an annual salary field. Use a decision shape to determine whether to advance to a step to enter cosigner information or complete the process. A customer calls to apply for a new bank account. The customer service representative (CSR) needs to perform an assignment named Select Account Type. During the discussion, the customer can request written information regarding different account types.
Select the case lifecycle design that satisfies this requirement. Add a user view for requesting information to the Select Account Type assignment. Add an optional action to the stage that contains the Select Account Type assignment. Add a case-wide optional action. Add a router to the Select Account Type assignment. You are configuring routing for a customer warranty service request. All warranty service requests are routed to the warranty resolution group except for warranty service requests for beta-release product that requires review by the vice president of service.
How do you configure assignment routing to review warranty service requests? Route the assignment to the vice president of service who routes assignments to the warranty resolution group as needed. Route the assignment to the warranty resolution group who sends an email notification to the vice president of service for the beta-release product. Route the assignment to the skilled group for the beta release when the request is for the beta release. Otherwise, route the assignment to the warranty resolution group. Route the assignment to the vice president of service when the request is for the beta release. Otherwise, route the assignment to the warranty resolution group. A customer refund case type requires that an auditor receives an email notification if the refund is greater than twice the price of the item.
Which recipient role do you select to configure this requirement? Configure the email to go to a work queue. Configure the email to go to a customer. Configure the email to go to an interested person. Configure the email to go to an owner. In a claims application, customers can file home insurance claims. Each claim contains a list of items of loss. Depending on circumstances, some claims are investigated for potential fraud in parallel to the actual claim process.
Which two entities would you model as case type? (Choose two.) Claim Fraud investigation Items of loss Customer. You configure a service level to adjust assignment urgency to 100 when the goal interval lapses.
How does assignment urgency impact the deadline and passed deadline intervals? Urgency value remains at 100, but other service level processing continues. Urgency value continues to increment as configured. Service level processing is halted until the assignment is completed. The user is notified that the maximum urgency has been reached. How do you route an assignment so that any available member of the department can perform the task? Route the assignment to the admin user I Route the assignment to a work queue. Route the assignment separately to all members. Route the assignment to a work list. You want your application to have consistent styling across portals. You want the background color of all buttons in your application to be blue. You want the background color of the buttons to be easily updated in case corporate branding changes.
Which attribute do you modify to set the background color? The application skin The buttons format The controls format The background mixin. Select the appropriate correspondence configuration for each type of content. Add JSP tags to an email Reproduce a part of a form in the correspondence Reference the LastName property in the correspondence. Select each Flow Shape and drag it to the correct Use Case Shape 1 Shape 2 Shape 3 Shape 4. Select each task on the left and drag it to the corresponding Application Development Studio on the right, where the task can be completed. Review real-time UI designs with stakeholders Monitor the cloud-based production system at run-time Configure application security, versioning, and source control Globally configure the setting for an Artificial Intelligence model. A hotel booking application allows customers to change rooms after making a reservation. The status of each room in each hotel is stored on a data page sourced from a database table.
Which two configuration options do you use to update the database table when a customer changes rooms? (Choose Two) A When rule to trigger the database update A data transform to copy updates to the data page An editable data page containing the room information A savable data page containing the room information. While running a process, you notice that a read-only field on a form contains a value.
Which tool allows you to determine if a declare expression was used to calculate the value? Live UI Clipboard tool Declarative network The Tracer. An online sales application supports both laptop and mobile devices. You are configuring the application skin and you notice the responsive layout in the mobile device & not displaying views as stakeholders require.
Which two options allow you to resolve this situation without negatively impacting the laptop users? (Choose Two) Use the same application skin in all portals. Update the process to give mobile users a separate portal. Adjust the responsive behavior in the skin for optimal viewing in the mobile portal. Do not use a skin for the mobile application version. Sue is working as an Accountant at Jackson Inc. She is assigned task that must be performed as part of her daily duties. Which portal is she using? (1) Case Portal Predictive Studio Case Worker Portal Dev Studio. _____________ collaborate on Pega projects, bringing valuable knowledge about the business needs. (1) Scrum Master business Architects Quality Assurance (QA) Citizen Developers. Smallest unit of reusable business functionality is called? (1) A requirement A rule A model An automated business process. In an online shopping application, the delay in the delivery of a product will be visible to the customer care executive dashboard through the ________ portal. (1) Case Manager Case Worker Dev Studio App Studio. ________ group rules in containers for the purpose of deployment, versioning and security. (1) Common Polices Application Rules Rulesets Situational Layer Cake. Match the appropriate role for each responsability Work with subject matter experts and stakeholders to understand business needs Provides thought leadership Has a deep understanding of a particular business topic or domain Executes functional and performance test scripts. David is working as a Pega Developer in Jackson Inc. He is assigned the task of monitoring the open cases which are handled by his team. Which portal is useful to monitor cases ? (1) Case Worker Portal Predictive Studio Case Manager Portal Dev Studio. Match the appropriate user for the Portal Track the progress of work by other people Rule form access Data Exploration Manage Agents and Queues. What is the term used for managing lines of business, regions, products, and channels? (1) DCO the Situational Layer Cake A Project Automated business processing. Which statement is NOT true about App Studio? (1) Supports real-time UI design as you process cases Targets business analysts, application developers, UI/UX developers and data engineers Targets administrators Focuses on application development (i.e. case design ). Match the type of report to the type of metrics it represents : The average amount spent of each customer Number of Assignments that missed the goal What time the Task was performed Who re-assigned A-55 How many sold cars had an upgraded package. Select the information that represents business metrics (2) Customers who underpaid their taxes Assignments with Pending as a status How many tasks are overdue Highest amount spent by customer per month. What two items should a developer configure before delegating a rule ? (2) A separate Operator ID that has access to the delegated rules An Access Role that has access to the production ruleset An Access Group that has access to the production ruleset An unlocked ruleset added to the Application rule as a production ruleset. Recording business polices in rules rather than in code is a __________. (1) model-driven approach unit testing rule delegation policy. Which of the following is NOT an assertion type ? (1) Property Page Expected Result Decision Result. A _________ identifies one or more testable conditions that determine whether a rule returns an expected result. (1) Task Test Run Test case Expected result. Which of the following are good rules to delegate ? (2) Process Rule Decision Table Data Page Correspondence Rule. List the logical order to follow when delegating rules Identify the business users who manage the delegated rules Create an access group for business users responsible for managing the delegated rules Organize the business users who manage the delegated rules in the access group Identify the rules to delegate Organize the rules to delegate in a production ruleset. This ruleset must remain unlocked in the production environment as changes cannot be made to rules in a locked ruleset. Delegate the rules for availability in a user portal. Which requirements would be best implemented as an Alternate Stage when defining a Case Type? (2) An expense report that requires an audit when certain spending thresholds are crossed or the expense report is billable An expense report that requires us to capture a receipt An expense report that allows us to skip a stage if the expense report is not billable An expense report is rejected. When routing to a Work Queue, an assignment remains in the queue until it is selected by an operator. When selected, the case _______ . (1) is moved to the operator's worklist awaiting action is transferred to the next available operator's worklist remains in the queue until the operator commits an action is moved to the next queue by the operator's action. Given the following business requirement, "Once a loan application is complete the case is routed to a group of underwriters for review". What type of routing is needed to ensure the case is handled by the next available underwriter? (1) Worklist routing Work queue routing Workpool routing Work routing. When does the Status of a case change when a Work Status change is configured on an Assignment shape (1) Upon completion of the Assignment When the Case reaches the Assignment shape and the Assignment Object is created On the Connector prior to the Assignment shape At the start of the Flow (Process) containing the Assignment shape. A Wait step may pause a case's processing until a predetermined time expires or ________________. (1) completion of the Assignment dependent case(s) processing reaches a specific status a property's value exceeds a threshold a subcase or spin-off case is created. A case type known as Candidate is created for the application SalesApp. This application is developed for the organization named MyOrg.Identify the class name for the Candidate case type, that is created by default. (1) MyORG-SalesAPP-Data-Candidate Sales-App-Work-Candidate MyOrg-SalesApp-Work-Candidate Candidate-SalesApp-MyOrg. During case processing parts of the lifecycle can be skipped. How is a skip configured in the case Lifecycle for a process? (1) By configuring a custom condition on the Process in the App Studio By configuring a custom condition on connector Process in the App Studio By configuring a custom condition after the star shape in the App Studio By configuring a custom condition on the Stage in Dev Studio. Classes are used to _________________. (2) manage a set of rules that define a major portion of an application organize a set of rules for deployment to another server organize a set of rules into hierarchy organize a set of rules for reusability. Match the following : pyWorkPage Clipboard pyWorkCover. What are Rulesets primarily used for ? (3) Denying access to the application Deploying rules Granting access to the application Organizing rules Versioning rules. The first stage of your process contains an assignment step. You need to create a new custom user view with appropriate fields for this step. The quickest way to do this is via the __________. (1) Dev Studio, Settings Tab Data Designer, Data Model Tab Case Designer, Views Tab Case Designer, Workflow Tab. what is the best practice around creating a new mixin ? (1) A new mixin should never be created One new mixin is created for every application to ensure the style is consistent. A new mixin is only created for the type Combination to enforce reuse A new mixin should be created when a reusable font and background is required. What is your firts consideration when configuring a dynamic display? (1) First identify the mixin which will dynamically show and hide First identify the window that you want to dynamically show and hide First identify the Skin that you want to dynamically show and hide First identify the UI element target that will dynamically show and hide. Associate the following terms Mixin Format Skin View. Which of the following is NOT a benefit of using Dynamic UI? (1) Real-time response to end-user behavior Robust functionality available for most user interactions Reduced visual clutter on the screen Full page refreshes, resulting in improved UI responsiveness.